First of all, if you are considering a return that means you are a customer. Thank you for purchasing from us, we are always happy to have a customer and will do whatever we can to please you. That being said there are a few things we want to make clear:

1. Due to the nature of our custom items, they will not be eligible for refund, return, or exchange which is why we make sure you are 100% satisfied with your design before proceeding with any custom orders.

2. Any wrongs that we have made will be made right, we're not here to trick anyone.

As always, feel free to contact us with any questions regarding an order - we look forward to visiting with you. Email lauren@brandedmetalworks.com with any questions or concerns and we will get back with you within the next 2 business days.